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How to ContributeLogin, Photo Upload problems

25th Mar 2017 19:29 UTCPeter K. Szarka

Since at least 2 years ago, it's required two tries to login each time to Mindat. First time I get the message that I'm not recognized and the second time succeeds in logging me in. But I can only log in on the home page. If I try it from anywhere else, like a thread or locality page, it spits me back to the home page.

In addition, once I'm logged in, there is no Log Out button, and it's been so long that I can't remember if my name's supposed to appear there or not. The only way to log out is to quit Mindat and then go log in on my laptop instead of the desktop. And then, Mindat keeps me logged in on the laptop until I do the same process and enter via the desktop. Once in a while, I find that I'm actually logged out on both computers. I guess Mindat finally times me out.

Complicating things further, I can add photos in a thread but have no other way to upload photos. The menu bar is missing the Add/Edit feature. For example, I tried to add an Aragonite photo from Penghu Island, Taiwan today. There are no photos from this location, so when I click photo, I get the submenu 'Add Photo'. The moment I click on it, up pops the login screen. But I'm already logged in. Even if I do another login (2 tries everytime) and repeat the location 'Add Photo' it asks again to login. Is this for administrators only?

Am I doomed to never upload another photo except into 'Gail's Favorite of the Day'? Getting pretty frustrated.

And I run Windows 7 premium, IE ver 11.0.9600.18617.

p.s. This situation has gone on quite a bit longer. Joylon's solution a few years ago was to create a new account, which I did, but it never solved the problem. My original log in was Peter Szarka, without the middle initial.

27th Mar 2017 08:49 UTCUwe Kolitsch Manager

Have you tried clearing cookies?

Have you tried any other browser, just for comparison?

"In addition, once I'm logged in, there is no Log Out button,"

I would think that means you are not in fact logged-in.

PS Yes, log-in times out for every one after a certain time.

27th Mar 2017 09:53 UTCJolyon Ralph Founder

Does this also happen in Chrome?

27th Mar 2017 09:59 UTCJolyon Ralph Founder

Log in failures like this can be caused by many issues:

Wrong username or password

JavaScript disabled

Cookies disabled or restricted beyond default settings

Over-zealous internet security software doing one or more of the above without you knowing

Policy restrictions placed on your system by the administrator

Old version of browser and/or operating system.

It's very hard to diagnose such problems from afar. As I said best try another browser and see if that helps.

27th Mar 2017 13:02 UTCLarry Maltby Expert

Jolyon,

I use Chrome and have not had the problem.

28th Mar 2017 21:32 UTCPeter K. Szarka

"Your username and/or password have not been recognised."

I'm still getting this the first time I try to log in from either my mac or my PC. It's hard to believe that I can log in on the second try using exactly the same email address and password without getting the same message. Technically, I shouldn't be allowed to log in at all if one or the other is incorrect, yet I do and there's little else to show that I'm in besides the red numbers showing unread posts.

Addressing Jolyon's list:

1) I refuted the first item with my opening paragraph.

2) Java is enabled and is absolutely the latest version effective yesterday 27/03/2017

3) Cookies are on normal/default settings but deleted upon shutdown only. I've disabled the erasure of cookies as a trial several times to see if it makes a difference. It does not.

4) I'm very conscious of what my security software does. I've been a PC power user and avid gamer since early 90's, an Apple user since 1982 and my working knowledge of computers goes back all the way to 1974 and my university days with Fortran and card-punch IBMs. I've built and tweaked, diagnosed and repaired everything from hardware to software issues. I professionally install and repair telephone lines, dry-loop internet, fiber to the home, internet TV and I've probably configured several thousand home computers at this point. I'm the 'go to' tech for wife, parents, friends, neighbours, etc.

I 've looked at every avenue I could think of with respect to incompatibility and software issues yet it's only Mindat I have trouble with. I'll concede that I haven't tried joining Mindat from somewhere or someone else's computer. I've made it a rule that my passwords and login credentials are used only from my own equipment.

5) Since I am the administrator, there are no policy procedures in place for Mindat. I've run my system wide open, no protection, firewall or cookie restriction as a trial numerous times to try to solve the Mindat login dilemma to no avail.

6) Operating systems are updated constantly and considering I run two different operating systems and two different browsers on two very different machines and get the same repeatable results. Additionally, the MacBook Pro is brand new, factory defaults and completely updated. One would think at least that machine would not give me the problems I'm facing with Mindat logins.

As far as trying another browser, I'm not in favor of installing additional software on computers when they both work fine without the slightest problem for every other website, including secure financial and commercial ones. I'm reluctant to bloat my computers with more software and registry entries. I like my computer boot up and browsing to be fast and unencumbered.

It appears that sans a solution, I am unable to contribute anything more than a few lines of text or an occasional photograph to a discussion thread. A number of times I've been asked to upload photos, but without an editor to do it for me, I'm stuck with this semi-working login.

Edit:

Could someone with privileges please log me out? Thank you.

29th Mar 2017 09:11 UTCPeter K. Szarka

Your user level was zero; I have upgraded you to level 1 (Basic Membership); let's see if that helps.

EDIT: Weird: when I first wanted to post this, I got the message "Possible hack attempt detected. The posted form data was rejected."

EDIT 2: Doubly weird: this was posted by me (Uwe Kolitsch), but the name given is Peter K. Szarka.

EDIT: This was posted while I (Uwe Kolitsch) was logged in as you.

29th Mar 2017 09:17 UTCPeter K. Szarka

Also weird: in the database we have:

Date joined Last visited

Peter Szarka 10-Jul-09 23-Nov-13 9 photos

Peter K. Szarka 13-Feb-15 13-Mar-15 -

I had given basic membership to Peter K. Szarka.

EDIT: This was posted while I (Uwe Kolitsch) was logged in as you.

29th Mar 2017 10:14 UTCUwe Kolitsch Manager

Test.

29th Mar 2017 19:11 UTCPeter K. Szarka

Thanks for trying Uwe. Nothing has changed and I wasn't logged out today when I returned to check on this thread. I've added a screenshot showing the messageboard with no 'Log Out' button and numbers showing in red indicating replies I haven't read. I'm stumped. I can only guess that this is some sort of validation glitch and leftover from legacy software. If it was only my Windows machine doing this, I might suspect an old registry entry. But my Mac does exactly the same thing.

Isn't technology wonderful?

30th Mar 2017 10:22 UTCDavid Von Bargen Manager

You were logged out of the mindat site (See the login button). The message board has a longer timeout than the website and you do stay logged in to the messageboard software.

You should be able to log in to the mindat site (login button) and then log out via the logout button and it will take you out of the mindat site as well as the messageboard software.

30th Mar 2017 22:19 UTCPeter K. Szarka

Hi David,

I think I understand what you're saying about timeouts of the site vs. message board. You're saying that they are two separate softwares. Therefore if I login on the message board, I'm not necessarily logged into Mindat itself? But if I log into Mindat, I'm logged into both? I could understand that if it wasn't for the issue that I never get to see the Logout button anywhere. Not on the site, not on the message boards, not in the threads. Doesn't matter where I start a session from, there's always the need for a double log-in and invariably it always places me on the homepage. Then I need to navigate back to wherever I was browsing to continue on (e.g. posting or replying to a message). Even now, as I post this message, there is no Logout button.

Somewhere along the way, perhaps with my change of email address or password change or second account name creation, a glitch crept in. Maybe it's a cookie handling issue, a caching issue, a registry entry, a partial validation/authentication thing or a corrupt database entry. Oftentimes, these weird and irksome things can be tough to track down.

I think that when I get a chance to work at this a bit, I'm going to try to create a third account, from the new MacBook, with a new email address and a new IP address. And maybe even install another browser, provided it wants to play nice with my Apple product.

Thank you everyone for your efforts and attempts to diagnose and fix the issue.

31st Mar 2017 07:38 UTCUwe Kolitsch Manager

"The message board has a longer timeout than the website and you do stay logged in to the messageboard software."

That's confusing - time-out should be the same I guess.

31st Mar 2017 10:35 UTCDavid Von Bargen Manager

Actually there is one single logon/logoff. It's just that you stay logged on to the messageboard for a longer time. For those interested in just the messageboard and not doing anything with adding data to the site, you basically stay logged in to mindat.

The button on the top row of buttons will show if you are logged in to or are logged out of mindat (either allowing you to log in or log out). If you don't log out of mindat, you time out of mindat automatically (after a couple of hours I think).

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