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GeneralReset of password

18th Oct 2018 03:22 UTCMartin Rich Expert

I tried to log in here on mindat, but got follow note:

"Your password has not been changed in a long time and may be insecure. For security reasons it MUST be reset now.

Use this form to reset your password. An email will be sent and you must click on the link inside the email within 15 minutes to reset your password."

Unfortunately I got no email. Any thougths?

Martin Rich

18th Oct 2018 03:29 UTCKevin Conroy Manager

I also got this message. Jolyon suggested to "check your spam folder, or the 'All messages' folder in gmail." Unfortunately nothing was in my spam folder, but I'll check in tomorrow to see if there's anything.

18th Oct 2018 04:36 UTCPaul Brandes 🌟 Manager

Mine came through almost immediately.

Check your spam box or the "junk email" box in Outlook.

18th Oct 2018 06:34 UTCChristian Auer 🌟 Expert

Martin, must be a long way to Austria.

Same happened here, so I`m offline from now on.

18th Oct 2018 08:28 UTCJolyon Ralph Founder

If anyone is having a problem can you try the following:

First, try again today to request a password reset email.

If that doesn't come through within 5 minutes then email me (jolyon@mindat.org) and I will reply with the link you need to reset your password.

Thanks,

Jolyon

18th Oct 2018 09:02 UTCChristian Auer 🌟 Expert

Tried today two times within 30 mins, checked also spam folder, nothing here ...

P.S.: Sorry was too busy and didn`t read the PM thing

18th Oct 2018 10:08 UTCAlysson Rowan Expert

Worked okay for me here.

It *was* a bit of a surprise, though - especially as I changed my password recently.

18th Oct 2018 14:12 UTCWayne Corwin

Mine came through almost immediately too.

I disliked the way it rejected my try's at "New Password" 4 times.

Jolyon,,, it would be nice if you posted 'what is expected for your password to be accepted'.

18th Oct 2018 15:25 UTCRichard Gunter Expert

Mine came through almost immediately. The new password did not work the first time to get onto the site and I had to enter it from scratch but it seems to be working now.

18th Oct 2018 15:35 UTCPaul Brandes 🌟 Manager

I believe it does ask you for a password of at least nine characters to be accepted when you reset it.

18th Oct 2018 15:35 UTCUwe Kolitsch Manager

> it would be nice if you posted 'what is expected for your password to be accepted'.

The required minimum number of letters was indicated.

18th Oct 2018 16:00 UTCJolyon Ralph Founder

> Jolyon,,, it would be nice if you posted 'what is expected for your password to be accepted'.

The system is a little more intelligent now than it used to be. It rejects passwords that have been used before, and passwords that are not secure enough.

Something like

Cornwall1234

would be rejected even though it's 11 characters.

The system checks against a database of known password hashes well-known by hackers. If your password fails it may be on their list, and mindat tells you the password isn't strong enough I would STRONGLY advise you to change that password on any other site you may be using it on!

18th Oct 2018 16:04 UTCJolyon Ralph Founder

> It *was* a bit of a surprise, though - especially as I changed my password recently.

Unfortunately I didn't have a way of telling if you have changed your password via the edit your personal details page, so I have to assume passwords are old. When you forget a password and request a reminder I *do* know the date at which this was done, so I can avoid resetting the passwords for people who've done that recently.

If you changed your password recently (since 2014) and the password was reasonably secure the system should allow you to change the password back to what you had before. It's only passwords that were previously stored in a less-secure way (prior to 2013) that we can even check.

18th Oct 2018 16:39 UTCDonald B Peck Expert

My password is old and, I think, not very secure, but I did not receive the email. My account has a recent new name (same old password). My problem is that in the past, for some reason, my attempts to login were rejected and the only way I could do so was to create a new identity/password. I have about four of them, but only one works.

18th Oct 2018 17:28 UTCScott Rider

I thought getting that message was weird, for me. I had someone attempt to access a bunch of my accounts last week, so I changed my password for everything, including this website. Then this week, I get that message, you haven't changed your password in a long time... Well, I changed it last week LOL!!!

Joylon, is that something you pushed through to all accounts? I just thought it was weird to get that message when I did change my password really recently... Like last week!! But I had no issues receiving the reset email.

18th Oct 2018 17:35 UTCJolyon Ralph Founder

> Joylon, is that something you pushed through to all accounts? I just thought it was weird to get that message when I did change my password really recently... Like last week!!

Not exactly all accounts - but there are two ways to change the password. One is to enter a new password when you're already logged in, and the other is to request a password reset. Unfortuantely it is only the latter that is logged properly, so I couldn't tell if you have reset your password or not.

On the positive side, although it's probably too late for that now, it means your password was already probably secure and as long as it follows our new rules you could still use it.

18th Oct 2018 17:38 UTCScott Rider

I see! After last week, I have become paranoid, made my password really long, with special characters and numbers as well as letters. I'm not too worried about this site's password being hacked, as I have no financial info nor any real personal info other than mineral related stuff!! But its good to know you are on top of security!

18th Oct 2018 19:46 UTCJerry Cone 🌟 Expert

I was happy to get the password reset request when it showed up after two days of not being able to open Mindat, much less sign on. My computer seemed to be hung up on the last statement about the website being shut down for a few hours. The password change occurred immediately.

Possibly an unrelated problem is that many of the photos I uploaded just before the maintenance shut-down haven't been accepted although one after the shut-down has.

18th Oct 2018 22:00 UTCFrank K. Mazdab 🌟 Manager

I'm having a different issue logging in than others seem to have here.

I got the message that I need to change my password, and typed in my email address.

The reset email arrived promptly, I changed my password, but when I went to log in I got an error that the code had expired and I would need to change it again (this all happened within about 3 minutes).

I tried again and got the same error again, so I seem to be stuck in a loop.

EDIT: third time as well, so I'll sit tight until I get further recommendations.

18th Oct 2018 22:48 UTCKevin Conroy Manager

Try closing the browser, then reopen and try again

18th Oct 2018 23:02 UTCFrank K. Mazdab 🌟 Manager

Thanks Kevin, that did the trick.

19th Oct 2018 02:25 UTCDoug Daniels

I've never gotten a request to change my password, and I know it's likely not that secure. Maybe I shouldn't say anything....

19th Oct 2018 10:45 UTCDavid Von Bargen Manager

"Possibly an unrelated problem is that many of the photos I uploaded just before the maintenance shut-down haven't been accepted although one after the shut-down has." It is unrelated. The person who works that area has not had a chance to review them yet.

19th Oct 2018 10:52 UTCJerry Cone 🌟 Expert

Thanks David.

20th Oct 2018 01:37 UTCMartin Rich Expert

After troubles with the artificial intelligence (tried more than 10 times to reset the password), I wrote a mail to Jolyon directly and he helped me with the link for the reset function.

Thanks Jolyon!

BTW, after my first contribution on this topic without log in, I was able to see my name and my avatar and I had access to my PMs. So I was "semi logged in", maybe this depends to my IP.

20th Oct 2018 08:02 UTCAlfredo Petrov Manager

Martin, the messageboard keeps you logged in longer than the rest of the site does.

3rd Nov 2018 09:02 UTCMichael Reicht

Same problem here - I tried several times but I don't get the mail with the reset-link.

Jolyon, I sent you an email on wednesday, could you please reply to it.

Thanks in advance!

Michael Reicht

reicht.michael@gmx.at

28th Nov 2018 18:48 UTCHartmut Hensel Expert

I still have the mentioned problem and can only login to the message board. I also wrote Jolyon an email about two weeks ago asking for support, but no reply....

What else can I do?

28th Nov 2018 19:04 UTCDebbie Woolf Manager

Hartmut, I have sent you an email.

28th Nov 2018 21:32 UTCDavid Von Bargen Manager

Jolyon fixed a bug a couple of days ago. You should be able to update your passwords now.

28th Nov 2018 22:07 UTCAllan Blaske

I have tried 5 times over the last few days. Never have received the email to reset the password.

28th Nov 2018 22:15 UTCDavid Von Bargen Manager

Did you check your spam folder?

28th Nov 2018 23:01 UTCAllan Blaske

No spam folder on the iPad. Will have to check the PC, but didn't see it there when I tried this weekend.

29th Nov 2018 00:49 UTCRick Dalrymple Expert

i have checked everything many times. nothing is working. I can't log in.

29th Nov 2018 04:42 UTCDavid Von Bargen Manager

Allan and Rick

Have emailed you links.

29th Nov 2018 07:34 UTCHartmut Hensel Expert

After reset of my password by Debbie, I was able to login now. Many thanks to Debbie!

29th Nov 2018 15:50 UTCRick Dalrymple Expert

Thanks, I am now logged in.

2nd Dec 2018 14:41 UTCMike Williams 🌟

I'm having the same issue, I have not received the email for password reset. I've tried to reset multiple times on various browsers.

2nd Dec 2018 14:57 UTCDavid Von Bargen Manager

Mike,

Sent you an email.

4th Dec 2018 15:06 UTCBret Howard 🌟

I am having this issue also. Tried multiple times to do a reset. I also received the good-for-15-minutes reset link but was traveling when it arrived in my mailbox. Please send it again. - Thanks

4th Dec 2018 15:21 UTCTimothy Greenland

Mine worked perfectly first time. I shall now have to try to remember it!!!

Tim

4th Dec 2018 15:21 UTCTimothy Greenland

Mine worked perfectly first time. I shall now have to try to remember it!!!

Tim

4th Dec 2018 16:16 UTCDavid Von Bargen Manager

Bret,

You can do it again when you are home.

5th Dec 2018 18:14 UTCBret Howard 🌟

OK I am at my computer and can use the reset link. Please send one.

Thanks

Bret

5th Dec 2018 19:03 UTCDavid Von Bargen Manager

Email sent

5th Dec 2018 19:12 UTCBret Howard 🌟

Success!

Thanks

5th Dec 2018 20:11 UTCCarsten Slotta 🌟 Expert

I've got the same problem here with my original "Carsten Slotta" account. Any help is much appreciated.

Cheers,

Carsten

6th Dec 2018 10:41 UTCDavid Von Bargen Manager

Carsten, email sent.

6th Dec 2018 21:29 UTCMalcolm Southwood 🌟 Expert

I've got the problem that my Mindat registration (12 years ago) used a now-defunct email address. Until now, I'd never bothered to even try to update it, as Mindat never emails me - until now!

So, I can't log into my account anymore as the old password isn't accepted, and I will not receive any reset email that the system sends me.

So is there any way, please, that I can update my email address and password at the same time?

Many thanks,

mal

7th Dec 2018 00:25 UTCDebbie Woolf Manager

Hi Malcolm, I've sent you an email about this issue.

7th Dec 2018 02:30 UTCMalcolm Southwood 🌟 Expert

Many thanks Debbie,

All sorted!

7th Dec 2018 09:17 UTCCarsten Slotta 🌟 Expert

I suppose I still have the same problem that Malcolm had....

David, I have sent you a PM.

7th Dec 2018 14:03 UTCCarsten Slotta 🌟 Expert

Is there a way to assign my current email address to my old "carsten slotta" account please instead to the new carsten f. r. slotta account? Many thanks for your help.

7th Dec 2018 14:25 UTCCarsten Slotta 🌟 Expert

Many thanks Jolyon for fixing it!

25th Jan 2019 17:30 UTCAllan Blaske

Hmmmm....more issues. I was able to reset the password a couple of months ago. Now, however, when I try to log in it gives me an error message, but I am still able to post messages. Am I logged in or not? I don't have the option to log out, so I am assuming that I am not logged in. But how am I able to post messages here?

25th Jan 2019 20:59 UTCKeith Compton 🌟 Manager

If there is no log out box - top right of screen - then you are not logged in.

25th Jan 2019 23:09 UTCDon Windeler

Per Alfredo's earlier comment (Oct. 20) your log-in persists longer for the messageboard than for other functions (presumably editing photos, localities, or your home page.) It does make me wonder how you can tell the site, "log me out completely" in case you were on a shared computer and didn't want someone else to be able to post in your name. (My guess would be to wipe out browsing history and cookies, but I'm not sure how far you'd have to go back.)

Cheers,

D.

26th Jan 2019 00:01 UTCDavid Von Bargen Manager

Actually, all you have to do is select log out option. If you just let the logged in state expire, you still are logged in to the messageboard, but not the rest of the site. Logging out, logs you out of the messageboard and the rest of the site.

26th Jan 2019 05:49 UTCDon Windeler

Good to know -- thanks! My log-ins usually just lapse due to time rather than a conscious log-out, so that makes sense. If I ever end up signing in on a shared machine I'll remember that.

Cheers,

D.

3rd Mar 2019 09:24 UTCDavid Von Bargen Manager

Check Private messages for reset link.

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