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GeneralPhotos on home page of a mineral

21st May 2017 09:38 UTCJean-Luc Portes

Hi,

Since a few days, I note that photos on home page of some minerals have disappeared and are replaced by a black square with an "x" on the left top of the place where the photo would be (see photo attached).

The anomaly is the same for others computers, with Windows 7 or 10, so I deducted the problem is in your software, or the way the photos are sent to our computers.

I hope you will resolve this problem.

Regards

21st May 2017 12:16 UTCRalph S Bottrill 🌟 Manager

I haven't seen this bug on pages I checked.

21st May 2017 12:30 UTCRonnie Van Dommelen 🌟 Manager

I'v noticed it on two computers that I use too, recently. I figured it was on my end but didn't investigate. Most of the time it doesn't happen with me.

21st May 2017 12:37 UTCVik Vanrusselt Expert

I've noticed white squares with red crosses where the pictures should be on a few occasions. Clearing the page cache solves the problem for me.

21st May 2017 12:45 UTCErik Vercammen Expert

The same experience as Vik.

21st May 2017 15:13 UTCJean-Luc Portes

thanks Vik,

Could you explain me how to clear the page (with W7 and W10). I suppose it is with "Options Internet" ?

21st May 2017 17:03 UTCDavid Von Bargen Manager

It is a cache problem since the update of where the photos are stored. You need to have editing privileges to clear the mineral page caches.

21st May 2017 19:27 UTCGeorge Creighton

Same for this location also, no header photo`s

https://www.mindat.org/loc-219706.html

Help please

21st May 2017 20:49 UTCDennis Tryon

I see the pictures, George, but they took about 2 minutes to load

Dennis

21st May 2017 21:12 UTCGeorge Creighton

Now loading header pic`s, but not when i posted the problem.

THX Dennis for info.

And THX too whoever fixed it.

Regards

7th Jun 2017 16:26 UTCJose Miguel Sola Fdez.

I have the same problem, sometimes loading and sometimes not loading. There are pages where I upload some photos and others do not and I happen frequently and I have tried with several computers.

Something must be happening on your server after the change, because there are users who are not, for example, Juan Miguel Segura, does not appear or looking for Segura, or Juan, or anything, we have tried for different days, hours Different computers.

In case it serves you something.

Greetings.

----

Yo tengo el mismo problema, a veces carga y a veces no carga. Hay paginas en las que carga algunas fotos y otras no y me ocurre con frecuencia y he probado con varios ordenadores.

Algo debe estar ocurriendo en vuestro servidor despues del cambio, porque ademas hay usuarios que no se encuentran, por ejemplo, Juan Miguel Segura, no aparece ni buscando por Segura, ni por Juan, ni por nada, lo hemos probado durante dias diferentes, horas diferentes y ordenadores diferentes.

Por si os sirve de algo.

Saludos.

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