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Reset of password

Posted by Martin Rich  
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Martin Rich October 18, 2018 02:22AM
I tried to log in here on mindat, but got follow note:
"Your password has not been changed in a long time and may be insecure. For security reasons it MUST be reset now.

Use this form to reset your password. An email will be sent and you must click on the link inside the email within 15 minutes to reset your password."

Unfortunately I got no email. Any thougths?

Martin Rich
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Kevin Conroy October 18, 2018 02:29AM
I also got this message. Jolyon suggested to "check your spam folder, or the 'All messages' folder in gmail." Unfortunately nothing was in my spam folder, but I'll check in tomorrow to see if there's anything.
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Paul Brandes October 18, 2018 03:36AM
Mine came through almost immediately.
Check your spam box or the "junk email" box in Outlook.
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Christian Auer October 18, 2018 05:34AM
Martin, must be a long way to Austria.
Same happened here, so I`m offline from now on.
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Jolyon & Katya Ralph October 18, 2018 07:28AM
If anyone is having a problem can you try the following:

First, try again today to request a password reset email.

If that doesn't come through within 5 minutes then email me (jolyon@mindat.org) and I will reply with the link you need to reset your password.

Thanks,

Jolyon
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Christian Auer October 18, 2018 08:02AM
Tried today two times within 30 mins, checked also spam folder, nothing here ...

P.S.: Sorry was too busy and didn`t read the PM thing



Edited 1 time(s). Last edit at 10/18/2018 08:06AM by Christian Auer.
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Alysson Rowan October 18, 2018 09:08AM
Worked okay for me here.

It *was* a bit of a surprise, though - especially as I changed my password recently.
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Wayne Corwin October 18, 2018 01:12PM
Mine came through almost immediately too.

I disliked the way it rejected my try's at "New Password" 4 times.
Jolyon,,, it would be nice if you posted 'what is expected for your password to be accepted'.
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W. Richard Gunter October 18, 2018 02:25PM
Mine came through almost immediately. The new password did not work the first time to get onto the site and I had to enter it from scratch but it seems to be working now.
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Paul Brandes October 18, 2018 02:35PM
I believe it does ask you for a password of at least nine characters to be accepted when you reset it.
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Uwe Kolitsch October 18, 2018 02:35PM
> it would be nice if you posted 'what is expected for your password to be accepted'.

The required minimum number of letters was indicated.
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Jolyon & Katya Ralph October 18, 2018 03:00PM
> Jolyon,,, it would be nice if you posted 'what is expected for your password to be accepted'.

The system is a little more intelligent now than it used to be. It rejects passwords that have been used before, and passwords that are not secure enough.

Something like

Cornwall1234

would be rejected even though it's 11 characters.


The system checks against a database of known password hashes well-known by hackers. If your password fails it may be on their list, and mindat tells you the password isn't strong enough I would STRONGLY advise you to change that password on any other site you may be using it on!
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Jolyon & Katya Ralph October 18, 2018 03:04PM
> It *was* a bit of a surprise, though - especially as I changed my password recently.

Unfortunately I didn't have a way of telling if you have changed your password via the edit your personal details page, so I have to assume passwords are old. When you forget a password and request a reminder I *do* know the date at which this was done, so I can avoid resetting the passwords for people who've done that recently.

If you changed your password recently (since 2014) and the password was reasonably secure the system should allow you to change the password back to what you had before. It's only passwords that were previously stored in a less-secure way (prior to 2013) that we can even check.
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Donald B Peck October 18, 2018 03:39PM
My password is old and, I think, not very secure, but I did not receive the email. My account has a recent new name (same old password). My problem is that in the past, for some reason, my attempts to login were rejected and the only way I could do so was to create a new identity/password. I have about four of them, but only one works.
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Scott Rider October 18, 2018 04:28PM
I thought getting that message was weird, for me. I had someone attempt to access a bunch of my accounts last week, so I changed my password for everything, including this website. Then this week, I get that message, you haven't changed your password in a long time... Well, I changed it last week LOL!!!

Joylon, is that something you pushed through to all accounts? I just thought it was weird to get that message when I did change my password really recently... Like last week!! But I had no issues receiving the reset email.



Edited 1 time(s). Last edit at 10/18/2018 04:29PM by Scott Rider.
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Jolyon & Katya Ralph October 18, 2018 04:35PM
> Joylon, is that something you pushed through to all accounts? I just thought it was weird to get that message when I did change my password really recently... Like last week!!

Not exactly all accounts - but there are two ways to change the password. One is to enter a new password when you're already logged in, and the other is to request a password reset. Unfortuantely it is only the latter that is logged properly, so I couldn't tell if you have reset your password or not.

On the positive side, although it's probably too late for that now, it means your password was already probably secure and as long as it follows our new rules you could still use it.
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Scott Rider October 18, 2018 04:38PM
I see! After last week, I have become paranoid, made my password really long, with special characters and numbers as well as letters. I'm not too worried about this site's password being hacked, as I have no financial info nor any real personal info other than mineral related stuff!! But its good to know you are on top of security!
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Jerry Cone October 18, 2018 06:46PM
I was happy to get the password reset request when it showed up after two days of not being able to open Mindat, much less sign on. My computer seemed to be hung up on the last statement about the website being shut down for a few hours. The password change occurred immediately.

Possibly an unrelated problem is that many of the photos I uploaded just before the maintenance shut-down haven't been accepted although one after the shut-down has.
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Frank K. Mazdab October 18, 2018 09:00PM
I'm having a different issue logging in than others seem to have here.

I got the message that I need to change my password, and typed in my email address.

The reset email arrived promptly, I changed my password, but when I went to log in I got an error that the code had expired and I would need to change it again (this all happened within about 3 minutes).

I tried again and got the same error again, so I seem to be stuck in a loop.

EDIT: third time as well, so I'll sit tight until I get further recommendations.



Edited 1 time(s). Last edit at 10/18/2018 09:17PM by Frank K. Mazdab.
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Kevin Conroy October 18, 2018 09:48PM
Try closing the browser, then reopen and try again
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Frank K. Mazdab October 18, 2018 10:02PM
Thanks Kevin, that did the trick.
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Doug Daniels October 19, 2018 01:25AM
I've never gotten a request to change my password, and I know it's likely not that secure. Maybe I shouldn't say anything....
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David Von Bargen October 19, 2018 09:45AM
"Possibly an unrelated problem is that many of the photos I uploaded just before the maintenance shut-down haven't been accepted although one after the shut-down has." It is unrelated. The person who works that area has not had a chance to review them yet.
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Jerry Cone October 19, 2018 09:52AM
Thanks David.
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Martin Rich October 20, 2018 12:37AM
After troubles with the artificial intelligence (tried more than 10 times to reset the password), I wrote a mail to Jolyon directly and he helped me with the link for the reset function.
Thanks Jolyon!

BTW, after my first contribution on this topic without log in, I was able to see my name and my avatar and I had access to my PMs. So I was "semi logged in", maybe this depends to my IP.
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Alfredo Petrov October 20, 2018 07:02AM
Martin, the messageboard keeps you logged in longer than the rest of the site does.
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Michael Reicht November 03, 2018 09:02AM
Same problem here - I tried several times but I don't get the mail with the reset-link.
Jolyon, I sent you an email on wednesday, could you please reply to it.
Thanks in advance!

Michael Reicht
reicht.michael@gmx.at
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Hartmut Hensel November 28, 2018 06:48PM
I still have the mentioned problem and can only login to the message board. I also wrote Jolyon an email about two weeks ago asking for support, but no reply....

What else can I do?
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Debbie Woolf November 28, 2018 07:04PM
Hartmut, I have sent you an email.
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David Von Bargen November 28, 2018 09:32PM
Jolyon fixed a bug a couple of days ago. You should be able to update your passwords now.
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Allan Blaske November 28, 2018 10:07PM
I have tried 5 times over the last few days. Never have received the email to reset the password.
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David Von Bargen November 28, 2018 10:15PM
Did you check your spam folder?
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Allan Blaske November 28, 2018 11:01PM
No spam folder on the iPad. Will have to check the PC, but didn't see it there when I tried this weekend.
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Rick Dalrymple November 29, 2018 12:49AM
i have checked everything many times. nothing is working. I can't log in.
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David Von Bargen November 29, 2018 04:42AM
Allan and Rick
Have emailed you links.
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Hartmut Hensel November 29, 2018 07:34AM
After reset of my password by Debbie, I was able to login now. Many thanks to Debbie!
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Rick Dalrymple November 29, 2018 03:50PM
Thanks, I am now logged in.
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Mike Williams December 02, 2018 02:41PM
I'm having the same issue, I have not received the email for password reset. I've tried to reset multiple times on various browsers.
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David Von Bargen December 02, 2018 02:57PM
Mike,
Sent you an email.
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Bret Howard December 04, 2018 03:06PM
I am having this issue also. Tried multiple times to do a reset. I also received the good-for-15-minutes reset link but was traveling when it arrived in my mailbox. Please send it again. - Thanks
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Timothy Greenland December 04, 2018 03:21PM
Mine worked perfectly first time. I shall now have to try to remember it!!!

Tim
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Timothy Greenland December 04, 2018 03:21PM
Mine worked perfectly first time. I shall now have to try to remember it!!!

Tim
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David Von Bargen December 04, 2018 04:16PM
Bret,
You can do it again when you are home.
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Bret Howard December 05, 2018 06:14PM
OK I am at my computer and can use the reset link. Please send one.
Thanks
Bret
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David Von Bargen December 05, 2018 07:03PM
Email sent
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Bret Howard December 05, 2018 07:12PM
Success!
Thanks
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Carsten F. R. Slotta December 05, 2018 08:11PM
I've got the same problem here with my original "Carsten Slotta" account. Any help is much appreciated.

Cheers,

Carsten



Edited 1 time(s). Last edit at 12/05/2018 08:17PM by Carsten F. R. Slotta.
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David Von Bargen December 06, 2018 10:41AM
Carsten, email sent.
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Malcolm Southwood December 06, 2018 09:29PM
I've got the problem that my Mindat registration (12 years ago) used a now-defunct email address. Until now, I'd never bothered to even try to update it, as Mindat never emails me - until now!
So, I can't log into my account anymore as the old password isn't accepted, and I will not receive any reset email that the system sends me.
So is there any way, please, that I can update my email address and password at the same time?
Many thanks,
mal
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Debbie Woolf December 07, 2018 12:25AM
Hi Malcolm, I've sent you an email about this issue.
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Malcolm Southwood December 07, 2018 02:30AM
Many thanks Debbie,
All sorted!
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Carsten Slotta December 07, 2018 09:17AM
I suppose I still have the same problem that Malcolm had....

David, I have sent you a PM.
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Carsten F. R. Slotta December 07, 2018 02:03PM
Is there a way to assign my current email address to my old "carsten slotta" account please instead to the new carsten f. r. slotta account? Many thanks for your help.
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Carsten Slotta December 07, 2018 02:25PM
Many thanks Jolyon for fixing it!
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