Rachman, A (2017) Analysis of Effect of Physical Evidence and Service Assurance on Customer Satisfaction and Customer Loyalty in using Car Rental Service (PT Pusaka Prima Transport Cases). IOP Conference Series: Materials Science and Engineering, 180. 12256pp. doi:10.1088/1757-899x/180/1/012256

See Also

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	Purwaningsih, D (2017) Assessing the Effects of Service Quality of Government and Student Satisfaction in Education’s Field. IOP Conference Series: Materials Science and Engineering, 180. 12003pp. doi:10.1088/1757-899x/180/1/012003
	Theresia, L, Bangun, R (2017) Service quality that improves customer satisfaction in a university: a case study in Institut Teknologi Indonesia. IOP Conference Series: Materials Science and Engineering, 277. 12059pp. doi:10.1088/1757-899x/277/1/012059
	Nasution, M A, Regif, S Y (2019) Study of SMS gateway service application at the one stop agency of Medan city investment and service for licensing customer satisfaction. IOP Conference Series: Materials Science and Engineering, 648. 12020pp. doi:10.1088/1757-899x/648/1/012020
	Hurriyati, R, Lisnawati, , Rhamdani, F (2017) Online Consumer Reviews on Using E-Shopping Service of E-Commerce. IOP Conference Series: Materials Science and Engineering, 180. 12287pp. doi:10.1088/1757-899x/180/1/012287
	Manik, A F I (2019) Customer Satisfaction and Loyalty in Islamic Banking: The Role of Quality, Economic, and Image. IOP Conference Series: Materials Science and Engineering, 662. 32027pp. doi:10.1088/1757-899x/662/3/032027
	Kusdibyo, L, Februadi, A (2019) The Effect of Electronic Service Quality on Customers Satisfaction and Loyalty in Online Shopping. IOP Conference Series: Materials Science and Engineering, 662. 22036pp. doi:10.1088/1757-899x/662/2/022036
	Hadiyat, M A, Wahyudi, R D, Sari, Y (2017) Survival analysis for customer satisfaction: A case study. IOP Conference Series: Materials Science and Engineering, 273. 12029pp. doi:10.1088/1757-899x/245/1/012029
	Kusmaedi, N, Sultoni, K, Subarjah, H (2017) The Effect of Social Participation on Elderly Live Satisfaction. IOP Conference Series: Materials Science and Engineering, 180. 12221pp. doi:10.1088/1757-899x/180/1/012221
	Rozaq, F, Istiantara, D T (2018) The Customer Service Quality of Railway Station in Yogyakarta. IOP Conference Series: Materials Science and Engineering, 407. 12037pp. doi:10.1088/1757-899x/407/1/012037
	Cheng, Shi, Shen, Jiajie, Shi, Quan, Cheng, Xianyi (2017) Research on the construction of three level customer service knowledge graph. IOP Conference Series: Materials Science and Engineering, 242. 12077pp. doi:10.1088/1757-899x/242/1/012077
	Xia, Ganlin (2019) Research and Analysis on the Training of Standardization of Customer Service in Power Enterprises Based on the Background of Linguistics. IOP Conference Series: Materials Science and Engineering, 677. 42001pp. doi:10.1088/1757-899x/677/4/042001